Returns, Refunds & Cancellations Policy

Our Approach to After-Sales Support

At LEONARISE, we want every customer to enjoy a straightforward shopping experience, from selecting a product to receiving an order.

If a purchase does not meet your expectations or an issue occurs during delivery, our customer service team is available to explain the available return and refund options.

Please review the following policy before requesting a return, exchange, or cancellation.

1. Return Eligibility & Timeframe

Customers may request a return for eligible products within 30 days after delivery.

To be considered for a standard return, products should meet the following conditions:

• Remain unused and unworn

• Be in their original condition

• Have no damage resulting from improper handling or use

• Include the original packaging where reasonably possible

• Be accompanied by an order number or other proof of purchase

For fashion accessories, including quilted witch hats, products showing signs of significant wear, unauthorized alterations, staining, or damage caused after delivery may not qualify for a standard change-of-mind return.

These conditions do not limit any statutory rights relating to defective, damaged, or incorrectly supplied products.

2. Starting a Return Request

If you wish to return an item, please contact our customer support team before shipping the product.

Return Assistance Email: service@leonarise.com

To help us review your request, please provide:

• Your order number

• The name of the product you wish to return

• A brief explanation of your request

• Relevant product photographs, if necessary

Our team will review the information and provide instructions regarding return eligibility, packaging, and shipping arrangements.

Please contact us before mailing a return to help prevent delays or difficulties identifying your package.

3. Where to Send Approved Returns

Once your return has been reviewed and approved, our customer service team will confirm the return address and provide shipping instructions.

Recipient / Company: BLOOM GOODS INC

Company Address:

1531 E BRADFORD PKWY STE 200, SPRINGFIELD, MO 65804, United States

Please confirm the designated return address with our customer service team before shipping. Our company address should only be used for returns when confirmed in your return instructions.

Please ensure that your return package includes sufficient information to identify the corresponding order.

We recommend retaining your shipping receipt and tracking information until the return process has been completed.

Do not send products to an alternative address unless instructed by our customer service team.

4. Problems With Delivered Products

We recommend inspecting your purchase shortly after receiving it.

If a product arrives damaged, has a defect, or does not match the item ordered, please notify us promptly.

When contacting our team, include:

• Your order reference number

• A description of the problem

• Clear photographs showing the affected product

• Photographs of the shipping packaging, where relevant

We will examine the information provided and determine an appropriate resolution in accordance with our policies and applicable consumer protection laws.

Depending on the circumstances, available solutions may include a replacement, refund, or other appropriate remedy.

5. Refund Review & Processing

Once an eligible returned product reaches the designated return location, it may be inspected to confirm that the applicable return requirements have been satisfied.

After the review is completed, we will inform you of the outcome.

When a refund is approved:

• The refund will generally be issued through the original payment method.

• The applicable amount will be processed according to the approved refund decision.

• Your bank, card issuer, or payment provider may require additional time to make the funds available.

The time needed for a refund to appear in your account may vary depending on the payment provider.

Refunds for defective products or other situations covered by mandatory consumer laws will be handled in accordance with those requirements.

6. Responsibility for Return Shipping Costs

For standard returns involving a change of mind, personal preference, or other reasons unrelated to a product defect or fulfillment error, customers may be responsible for return shipping expenses.

Where a product is confirmed to be defective, damaged upon arrival, or incorrectly supplied, applicable return shipping arrangements will be handled according to the circumstances and relevant legal requirements.

Original shipping fees are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

Any applicable return shipping costs should be clarified with our customer service team before the product is sent back.

7. Product Exchanges

If you would prefer another design, size, or style, please contact us to discuss the available options.

Exchanges depend on product availability and the condition of the original purchase.

In some circumstances, our team may recommend returning the original item and placing a separate order for the preferred product rather than arranging a direct exchange.

Please do not return or exchange an item without first contacting customer support for instructions.

8. Changes & Order Cancellations

If you wish to modify or cancel an order, contact us as soon as possible after placing your purchase.

We will review your request and attempt to assist where reasonably possible.

However, once an order has entered processing or has already been dispatched, cancellation or modification may no longer be possible.

If an order is successfully canceled after payment has been collected, any applicable refund will generally be returned to the original payment method.

Nothing in this section restricts cancellation or refund rights that cannot legally be excluded.

9. Customer Support

For assistance with product returns, refunds, exchanges, or order cancellations, please reach out using the following contact details.

Email: service@leonarise.com

Our customer service team generally responds to inquiries within 1–2 business days, excluding weekends and public holidays.

Please include your order number whenever possible so we can assist you more efficiently.

10. Business Information

Store Name: LEONARISE

Website: leonarise.com

Operating Company: BLOOM GOODS INC

Employer Identification Number (EIN): 42-4731769

Company Address:

1531 E BRADFORD PKWY STE 200, SPRINGFIELD, MO 65804, United States

Customer Service Email: service@leonarise.com

11. Policy Updates

LEONARISE may revise this Returns, Refunds & Cancellations Policy to reflect operational changes, service improvements, or applicable legal requirements.

The most recent version will be made available on our website.

Any changes will remain subject to applicable consumer rights and will not unlawfully reduce rights associated with previous purchases.