LEONARISE Help Center

Welcome to the LEONARISE Help Center.

We've gathered answers to common questions about our products, ordering process, shipping, payments, and after-sales service to help make your shopping experience easier.

Products & Shopping

What kind of products can I find at LEONARISE?

LEONARISE offers a curated collection of distinctive fashion accessories inspired by vintage aesthetics, gothic themes, whimsical patterns, and imaginative designs.

Our current selection includes quilted witch hats featuring celestial motifs, woodland creatures, botanical details, Halloween-inspired patterns, and other decorative styles.

Are the product colors exactly as shown online?

We aim to provide accurate product photographs and descriptions to help customers make informed purchasing decisions.

However, slight differences in colors, patterns, and appearance may occur due to lighting conditions, photography, individual screen settings, or normal product variations.

For more information about a specific item, please refer to its product description and images.

How can I check the size of a hat?

Product sizing information, when available, can be found on the individual product page.

We recommend reviewing any listed measurements and fit details before completing your purchase.

If you need additional sizing information, please contact our support team before ordering.

Orders & Checkout

What happens after I place an order?

Once your payment has been completed successfully, your order will enter our processing system.

Orders are usually prepared within 1–3 business days, excluding weekends and public holidays.

Processing may take longer during busy shopping periods or unexpected operational delays.

Is it possible to update or cancel an order?

If you need to change your order details or request a cancellation, please email service@leonarise.com as soon as possible.

Our team will review your request and attempt to assist where possible.

Please understand that modifications and cancellations cannot be guaranteed after an order has entered processing or has been dispatched.

Which payment methods are supported?

LEONARISE accepts payments through PayPal, including eligible Visa and Mastercard credit or debit cards processed through PayPal.

Available payment options will be displayed at checkout. Depending on your location, PayPal may also support card payments without requiring a PayPal account.

Shipping & Delivery

When can I expect my package?

Orders are generally processed within 1–3 business days after successful payment.

After dispatch, our estimated delivery timeframe is 14–21 days.

Please note that delivery estimates may vary due to shipping destinations, carrier arrangements, customs clearance, holidays, and other circumstances.

How much does shipping cost?

Our standard shipping charges are:

• Orders below $60.00: $7.99 shipping

• Orders of $60.00 or more: Free shipping

Applicable shipping fees will be shown during checkout.

Will I receive a tracking number?

When tracking is available, shipping confirmation and tracking information will be provided after your order has been dispatched.

Tracking updates may take some time to become visible in the carrier's system.

Returns & Refunds

What if the item I receive is damaged or incorrect?

If your package contains an incorrect item or arrives damaged, please contact our customer service team promptly.

To help us investigate, please provide your order number, a brief description of the issue, and clear photographs of the product and packaging where applicable.

Our team will review the information and provide assistance in accordance with our applicable policies.

Do you accept returns?

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.

Returned items should generally remain unused, unworn, and in their original condition.

We recommend contacting customer support before returning an item to confirm eligibility and receive return instructions.

Where do I send an approved return?

After your return request has been reviewed and approved, our customer service team will confirm the designated return address and provide shipping instructions.

Recipient / Company: BLOOM GOODS INC

Company Address:

1531 E BRADFORD PKWY STE 200, SPRINGFIELD, MO 65804, United States

Please contact service@leonarise.com before shipping any return. Our company address should only be used for returns when confirmed in your return instructions.

How are refunds issued?

Once a refund has been approved and processed, the amount will generally be returned to the original payment method.

The time required for funds to appear in your account depends on your bank, card issuer, or payment service provider.

For additional information, please review our Return & Refund Policy.

Customer Support & Business Details

How can I reach LEONARISE customer service?

If you need help with a product, payment, order, or delivery, please contact us using the information below.

Email: service@leonarise.com

Our customer service team generally responds within 1–2 business days, excluding weekends and public holidays.

Who is responsible for operating LEONARISE?

LEONARISE is operated by BLOOM GOODS INC.

Legal Business Name: BLOOM GOODS INC

Employer Identification Number (EIN): 42-4731769

Company Address:

1531 E BRADFORD PKWY STE 200, SPRINGFIELD, MO 65804, United States

Email: service@leonarise.com

Thank you for choosing LEONARISE.

We hope you enjoy discovering accessories that bring a little imagination and individuality to your personal style.